Privacy Policy
Effective Date: July 13, 2026
Welcome to Alcazar Home Services, a service provided by Alcazar Build Group LLC ("Alcazar," "we," "our," or "us").
We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, request services, communicate with us, or use our future mobile applications.
01 — Information We Collect
Depending on how you interact with us, we may collect the following information:
Personal Information
Name
Email address
Phone number
Property address
Mailing address
Appointment details
Service Information
Requested services
Project information
Uploaded photographs
Notes related to your project
Communication history
Website Information
When visiting our website, we may automatically collect:
IP address
Browser type
Device type
Pages visited
Date and time of visit
Referring website
Cookies and analytics data
02 — How We Use Your Information
We use your information to:
Respond to estimate requests
Schedule appointments
Communicate about projects
Provide customer support
Send appointment reminders
Send technician arrival notifications
Improve our services
Maintain website security
Comply with legal obligations
If you separately consent, we may also send promotional offers, seasonal specials, newsletters, or other marketing communications.
03 — SMS Communications
If you voluntarily provide your mobile phone number and opt in to receive SMS messages from Alcazar Home Services, a service provided by Alcazar Build Group LLC, you may receive text messages regarding:
Appointment confirmations
Appointment reminders
Estimate requests and updates
Technician arrival notifications
Project and service updates
Customer support
Message frequency varies based on your interaction with us.
Message and data rates may apply.
Reply STOP to unsubscribe at any time.
Reply HELP for assistance.
Consent to receive SMS messages is not a condition of purchasing goods or services.
Mobile Privacy Statement
We do not sell, rent, share, or otherwise provide mobile phone numbers, SMS opt-in data, or messaging consent information to third parties or affiliates for their own marketing or promotional purposes.
We may share information with service providers that perform services on our behalf, such as providers that facilitate SMS delivery, solely as necessary to provide those services.
Text messaging originator opt-in data and consent will not be shared with third parties or affiliates for their own marketing or promotional purposes.
04 — Email Communications
If you subscribe to emails or request services, we may send:
Appointment information
Service updates
Project communications
Company news
Promotions, with your consent
You may unsubscribe at any time using the unsubscribe link included in marketing emails.
05 — Photo Uploads
If you upload photographs for estimates or project planning, you grant Alcazar Home Services permission to use those images to:
Prepare estimates
Evaluate requested work
Plan projects
Communicate with you
Maintain project records
We do not sell your uploaded images.
06 — Cookies & Analytics
Our website may use cookies and similar technologies to:
Improve website functionality
Understand visitor behavior
Measure website performance
Enhance user experience
You may disable cookies through your browser settings, though some features may not function properly.
07 — Third-Party Services
We may use trusted service providers, including:
Twilio for SMS communications
Supabase for application database and authentication
Google Analytics
Google Maps
Payment processors, if offered in the future
Email service providers
These service providers receive only the information reasonably necessary to perform services on our behalf and may not use mobile information, SMS opt-in data, or messaging consent for their own marketing or promotional purposes.
08 — Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your information.
However, no method of transmission or storage over the Internet is completely secure, and we cannot guarantee absolute security.
09 — Data Retention
We retain personal information only for as long as necessary to:
Provide requested services
Maintain business records
Comply with legal obligations
Resolve disputes
Enforce our agreements
10 — California Privacy Rights
If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).
Subject to applicable law, you may request to:
Know what personal information we collect
Access your personal information
Correct inaccurate information
Request deletion of eligible personal information
To exercise these rights, please contact us using the information below.
11 — Children's Privacy
Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children.
12 — Changes to This Privacy Policy
We may update this Privacy Policy periodically.
Any changes will be posted on this page with an updated Effective Date.
13 — Contact Us
Alcazar Home Services
A service provided by Alcazar Build Group LLC
Serving California
Email: info@alcazarbuild.com