Alcazar Home Services

SMS Consent & Messaging Disclosure

Alcazar Home Services is a service provided by Alcazar Build Group LLC.

This page explains how Alcazar Home Services obtains and documents customer consent to receive SMS communications.

We only send SMS messages to customers who have provided consent to receive text communications from us.

01 — How Customers Provide SMS Consent

Customers may provide consent to receive SMS messages in one of the following ways:

Website Opt-In

Customers may provide their mobile phone number when submitting a service request through the Alcazar Home Services website.

Before submitting the request, customers are presented with a separate SMS consent checkbox. The checkbox is not pre-selected and customers must affirmatively select it to consent to SMS communications.

The SMS consent disclosure informs customers that they may receive text messages from Alcazar Home Services regarding estimate requests, appointments, technician arrival notifications, project updates, and customer support.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance. Consent to receive SMS messages is not a condition of purchasing goods or services.

Verbal Opt-In

Customers may also provide verbal consent to an Alcazar representative by phone or in person when requesting an estimate, appointment, repair, or other service.

Consent must be obtained before Alcazar Home Services sends SMS communications to the customer.

02 — Verbal SMS Consent Script

When verbal consent is used, an Alcazar representative asks the customer:

Required Verbal Consent Script

“Thank you for contacting Alcazar Build Group LLC. May we send you text messages regarding your service request and updates? By agreeing, you consent to receive SMS communications from us. Message and data rates may apply. You can reply STOP to opt out at any time. Do you consent to receive these messages?”

The customer must affirmatively answer “Yes” before SMS communications are sent.

03 — How Verbal Consent Is Documented

Alcazar Home Services documents verbal consent in the customer's service record.

The record may include:

Customer name
Mobile phone number
Date consent was provided
Method of consent
Confirmation that the customer affirmatively consented
Service request or customer record associated with the consent

SMS messages are not sent through this consent method unless affirmative verbal consent has been obtained.

04 — Types of SMS Messages

Customers who opt in may receive service-related SMS messages regarding:

Estimate requests and updates
Appointment confirmations
Appointment reminders
Technician arrival notifications
Project and service updates
Customer support
Other communications directly related to requested services

05 — SMS Messaging Disclosures

Important SMS Information

Message frequency varies based on customer interaction.
Message and data rates may apply.
Reply STOP to unsubscribe at any time.
Reply HELP for assistance.
Consent to receive SMS messages is not a condition of purchasing goods or services.
Mobile information, SMS opt-in data, and messaging consent will not be sold, rented, shared, or otherwise provided to third parties or affiliates for their own marketing or promotional purposes.
Information may be shared with service providers solely as necessary to provide SMS messaging and related services on our behalf.

Related Policies

Terms & Conditions:
https://www.alcazarbuild.com/services-resources/home-services/legal/terms-conditions

Questions About SMS Communications?

Alcazar Home Services
A service provided by Alcazar Build Group LLC

Serving California

Email: info@alcazarbuild.com